Date: March 18, 2004

Presenter: Dave O’Neil & Reed Hauser

Affiliation: Sitel Corporation - www.sitel.com

Topic: PocketMD software

Guest speakers Dave O’Neil & Reed Hauser from Sitel Corporation spoke about current trends in the call center industry, the impact of the "Do Not Call List," and the impact of technology and effects of global outsourcing.

Sitel is one of the worlds largest publicly traded "contact center services" organizations. They provide inbound and outbound telemarketing, customer service, email support, and a number of other service offerings. Below is the company description from their quarterly report off their web site.

SITEL, a leading global provider of contact center services, empowers companies to grow by optimizing contact center performance and unlocking customer potential. SITEL designs, builds and manages multi-channel contact centers to enhance company performance and growth. SITEL manages nearly 2 million customer contacts per day via the telephone, web, e-mail, fax and traditional mail. SITEL employees operate contact centers in 23 countries, offering services in 25 languages and dialects.