Date: August 15, 2002

Presenter: Geoff Revell

Affiliation: Control-F1

The guest speaker for this meeting was Geoff Revell, Channel Manager for Control-F1. Mr. Revell talked about the eSupport Revolution.

The emergence of eSupport has caused a paradigm shift for technical support. Traditional support delivery mechanisms are being complemented by live, web-based support solutions designed to increase customer satisfaction and decrease costs.

Customers expect a high level of quality in the support they receive, and organizations able to rise to this challenge will distinguish themselves from the competition. Today, eSupport is a competitive advantage, but tomorrow, it will be a competitive necessity. Hear about the advantages organizations like Novell and FrontRange are receiving from their esupport implementations.

With permission of the the presenter, the eSupport presentation has been provided for the ITC as a Portable Document Format (PDF) file. To read this file, you will need to download the free Adobe Acrobat Reader.